Listen — two people are talking. The words stay hidden.Two speakers, one line each — tap any word for its meaningNinaHi, I've called twice before about my order, and it's still not fixed.TheoI understand your frustration. Can you remind me of your order number?NinaIt's 34567. To be fair, I expected a resolution by now.TheoOur policy is to address issues within 48 hours, but I see this has taken longer.NinaExactly. This is the third time I'm calling, and it's getting ridiculous.TheoI take your point. What would you like us to do to resolve this?NinaI want a refund, and I need it by the end of the week.TheoWe can process a partial refund by Friday. Does that work?NinaThat's not quite it, but it's a start. I'll take the partial refund for now.TheoGreat. I'll initiate the refund today, and it should be in your account by Friday.NinaAlright, but I'll be checking back if it doesn't come through.TheoUnderstood. Thank you for your patience, Nina.
